schedule for diagnosis
To make a social diagnosis we should make a summary statement about the individual in his environment. That summary is to include his mental and physical state, and the physical and mental characteristics of his environment. (I here use the word "mental" to include everything that is not physical; that is, to include the moral, the spiritual, every influence that does not come under physics or chemistry.)
When the investigation of a patient is divided between doctor and social worker, the doctor studies his physique; the social worker studies the rest. Ibelieve that there is nothing that we can want to know about any human being, rich or poor, that is not suggested in that schedule. Suppose, reader, that a friend of yours was engaged to be married. Suppose you wanted to know something about the fiancé. You would certainly want to know about his health and his heredity; then what sort of a person he was, his mentality, whether he had any money—what are the obvious physical facts about his environment. To what influences has he been subjected, and what mental supports, such as education and recreation, family, friends, and religion, can he count upon? You would not want to know any more and you ought not to want to know any less.
So in summing up a social diagnosis I think it is convenient to use the four main heads that I have put down here. I think these headings will remind us of everything that we want to put down, and of everything that we may have forgotten to look up. That is one function of such a schedule—to remind us of the things which we have forgotten.
Made up in such a way as this, of course the social diagnosis will have many items, and like medical diagnosis it will be subject to frequent revisions. The doctor who never changes his diagnosis is the doctor who never makes one, or who makes it so elastic that it means nothing. So social workers should never fear to add to, to subtract from or to modify their social diagnoses.
The best medical diagnoses—those made afterdeath—often contain fifteen or twenty items. Before death in a recent case we found pneumonia. After death we found in addition: meningitis, heart-valve disease, kidney trouble, gall-stones, healed tuberculosis, and ten minor troubles in various parts of the body.
So a good social diagnosis will name many misfortunes of mind, body, and estate, healed wounds of the spirit that have left their scar, ossifications, degenerations, contagious crazes which the person has caught, deformities which he has acquired.
FOOTNOTE:[2]Bosanquet, Helen.The Standard of Life and Other Studies.(London, Macmillan & Co., 1898.)The Family.(London, Macmillan & Co., 1906.)
[2]Bosanquet, Helen.The Standard of Life and Other Studies.(London, Macmillan & Co., 1898.)The Family.(London, Macmillan & Co., 1906.)
[2]Bosanquet, Helen.The Standard of Life and Other Studies.(London, Macmillan & Co., 1898.)The Family.(London, Macmillan & Co., 1906.)
Fatigue is more important for medical-social workers to understand than any single matter in physiology or any aspect of the interworkings of the human body and soul, because it comes into almost every case from two sides: (a) from the workers' side because the quality of work that she puts into trying to help somebody else depends on how thoroughly she is rested, and how much she has to give; and (b) from the side of the patient, his physical, economic, and moral troubles, because fatigue is often at or near the root, of all these troubles. It is unfortunate that in spite of its importance, we do not know much about fatigue from the physiological point of view. Since the war of 1914-1918 we have prospects of knowing more about it than ever before; for one of the grains of good saved out of the war's enormous evils has been the fruitful studies of fatigue made in England, studies more valuable than any that I know of.
Let us take fatigue in some of its very simple phases, as it applies to your life and mine. The first thing to recognize is that it can affect any organ; our stomachs can get tired just as well as our legs.When a patient complains of pain, vertigo, nausea, we first ask ourselves, "What disease has he got?" That is correct. Disease must be found if it is there. But the chances are he has no disease, but only a tired stomach, since fatigue easily and frequently affects that organ. When the whole person has been strained by physical, moral, and especially by emotional work, he may give out anywhere. He may give out in his weakest spot, as we say. That weak spot is different in different people. Therefore the study must be individual. We cannot do anything important with our own lives until we learn how and when we get tired. It is the same with people whom we try to help in social work.
Fatigue, then, may bereferredto any particular spot in the body. People often go to an oculist to see what is the matter with their eyes, when there is nothing in the world the matter with their eyes: the honest oculist tells them that they are tired, and that for some reason unknown to him their fatigue expresses itself in the eyes.
This is a very common and very misleading fact. The patient finds it hard to believe that medicine ought seldom to be put on the spot where he feels his pain. If the pain is in his stomach he wants some medicine to put in his stomach and not a harangue on his habits, which is usually the only thing we can really do to help him. If he has a pain in his back he wants a plaster or a liniment for his back. It is very hard to get people out of that habit of mind, andwe shall surely fail unless we are clear about it ourselves. It must be perfectly clear in our minds, or better, in our own experience, that fatigue may be referred to one spot or to another, in such a way as seriously to mislead us. I suppose that half of all the pains that we try to deal with in a dispensary—and pain, of course, is the commonest of complaints—are not due to any local or organic disease in the part. Doubtless there are some wholly unexplored diseases or disturbances of nutrition in that part, as there may be in the eyes when they ache because you have been walking up a mountain. But medical science knows nothing about that. What we do know is that the pain, if it is to be helped, will be helped not by thinking about that spot or doctoring it, but by trying to get that person rested.
Fatigue, then, ought to be one of our commonest medical-social diagnoses, and to help people out of it, one of the attempts that we most often make. In Dec., 1917, a dozen or more Y.M.C.A. boys consulted me in France, all with coughs, all wanting medicine to stop the cough, and most of them a good deal disappointed because they were told to go home and go to bed, told that they were tired, and that this fact depressed their resistance against bacteria, so that bronchitis or broncho-pneumonia resulted.
The second point, then, that one wants to make aboutfatigue is, that it isthe commonest cause of infectious disease. Pasteur's great discovery, which set modern medicine upon the right bases,sometimes gets twisted out of perspective. Sometimes we fail to realize that the seed may fall upon stony ground. The seed, of course, is bacteria, and its discovery was Pasteur's immense service to humanity. But Pasteur was so busy that he did not emphasize the truth that a seed can fall upon good ground or upon bad ground. When bacteria fall upon bad ground, that is, upon healthy tissue, they do not grow, they do not spring up and multiply. Tired tissues, as has been abundantly proved by animal experimentation, are prone to infection. They are good soil for the growth of bacteria. It is true generally; it is true locally. A part that has been injured, for instance, a part that has been bruised without any break in the skin, without the entrance of any infection from the outside, is damaged by something that hurts its resisting power as fatigue does. Such a part will often become inflamed, will often become subject to the action of bacteria which must have been in the body already, but which had been kept on the frontier by our powers of resistance.
Our "powers of resistance," then, which we cannot more definitely name, which we do not as yet know to be identified with leucocytes or with anything else, can get tired. When they get tired we "catch" a cold or a diarrhea, or a hundred things which seem to have nothing to do with fatigue, buthavenevertheless.
Accumulated fatigue or physical debt.If you go up a long flight of steps at a moderate rate, you can getto the top without being tired; if you go up at a rapid rate, as most of us do, you are tired at the top. Physically you put out the same amount of energy, I suppose. I do not see that there can be any considerable difference in the energy consumed by the performance of that act whether we do it slowly or quickly. The difference is that in the first case werest between each two stepsas we rest between each two days at night. When our activities are so balanced as not to run in debt, we rest between each two steps. You and I can walk at our individual peculiar gait on the level for a long time without any accumulation of fatigue, often with refreshment. But push us and we are soon exhausted. Suppose that our normal walking rate is three and a half miles an hour; push us to four, and it may not be a quarter of a mile before we are done up, because we have not been able to avoid accumulated fatigue by resting between each two steps. It has been said that in rowing the crew that wins is the crew that rests between each two strokes. The person who does not get tired is the person who rests between each two days. He does not accumulate fatigue. It is the accumulation that finally breaks you, makes you bankrupt. It is the little unnoticed bit added day by day, week by week, month by month, that makes the break.
Fatigue we should think of as running in debt. One of the figures of speech that has served me best in teaching patients how to live is that figure ofincome and outgo. I have often said to people, "Physically you are spending more than you earn, not to-day merely, but right along. You must earn more than you spend. You must get a plus balance in the bank. Then you can run along with fatigue or illness."
That figure of speech helps us also to express another fact about fatigue, which is important to recognize in ourselves and in our patients, because otherwise we get thrown off the track:delayed fatigue. The first day that your income begins to be less than your expenditures, nothing necessarily happens. The bank does not proclaim that there is no deposit there. It is some days later, usually, that you begin to reap your troubles. It is the same in physical fatigue. Patients say to us, "I slept ten hours last night. I spent a virtuous Sunday. Why should I be tired to-day?" We should answer, "Because of something you did last Tuesday or thereabouts." We all are familiar with this in relation to sleep. It is not the day after a bad night, but several days later that its effects depress us.
Delayed fatigue, then, is an important thing to notice in ourselves and to bring home to the people that we are trying to help. I suppose one could say thata great part of our business in social work is to call people's attention to things; if they have recognized them before, they will perhaps get a lesson out of what we say. Such matters arereferred fatigue,delayed fatigue,accumulated fatigue,—familiar enough,only the person does not act on them because he does not notice them.
The fatigue-rest rhythm, the alternation of fatigue and rest, I have already phrased by the metaphor of earning and spending. You can phrase it also by a metaphor very close to the physical facts as we know them, the metaphor of building up and tearing down. During the daytime, from the point of view of physiology and the workings of the body, we burn up tissue. In us oxidation processes are going on which are really burning, as really as if we saw the flame. Tissue is being destroyed, broken down, going off in the form of heat, energy, and life. That is good in case it is followed, as it should be, by a period of rest in which we build up. Presumably, if we could see with adequate powers of the microscope or powers of observation of some sort, what goes on during rest, we should see a perfect fever of rebuilding all that we have torn down during the day. People often say, "Shall I take exercise?" Yes, but remember that half of the process of taking exercise is getting rested afterwards. It will do you good provided you rest after it, provided what has been torn down in exercise is replaced by sufficient tissue or fresh power in rest.
The English studies of fatigue to which I have referred have been of great importance because, so far as I know, they are the first attempt we have had in the way of testing when men or women in industry are too tired and how much too tired they are. I donot suppose that any employer of labor would want for his own profit or for more than a short time to overwork people in this sense, if he had the facts called to his attention. If he realized what he was doing, he would not want to break down his working force any more than he would to spoil his machinery. But some employers are careful of their steel machinery and careless of their human machinery. They will continue to be so, I fear, until we know more about fatigue.
It is one of the most difficult things to measure that I know. Take it in your own case: what tires you one day does not tire you another day. The individuality of it, the disturbing factors when we try to measure it, are perfectly extraordinary. Such a disturbing factor in our calculations is "second wind"—mental or physical. A number of men marching along will grow less tired as time goes on by the acquisition of what we call "second wind." We do not know what it is. We have tried to connect it with the condition of the heart, to say that the heart finally gets to deal with the volume of blood that is running through it so that there is no overplus of blood stored in any one chamber at any moment. But we do not really know anything about that. We do not know what second wind is; but it is important to know that it exists.
Moreover, as Professor William James pointed out in that essay called "The Energies of Men," there are "mental second winds." Just when a manis worn out he often finds new strength. He often cannot get his best strength until he pushes himself even to despair. In the spiritual experiences of the world's saints and heroes we find that it was just when it seemed as if they were about to go under that this second wind, or third wind, for it sometimes comes again and again, this mitigation of fatigue without rest, comes to them. This is a most disturbing fact. If we were like a pitcher which is emptied out and filled up, we should know all about fatigue very soon. We are like a pitcher to a certain extent, but the similarity is disturbed by such factors as second wind, and disturbed, moreover, by mental and emotional intruders like music. A military band coming upon a body of marching men will give them strength when they had no strength. That is not a sentimental but a practical fact which army men have to take advantage of. Then the fact that many people can rest by change of work without stopping, is also disconcerting. We say to a person, "You have been working hard all day; you must stop, lie down, go to bed." That person disobeys, keeps going on something different, is altogether fresh next morning, and we have to confess that we were wrong.
It is a very familiar experience that one may be almost dead from one point of view, but quite fresh from another, as one wants no more meat, but has plenty of room for dessert. Some people can rest by change of work and some cannot. It is very important for us to keep finding out in a great number ofways which of the classes into which people's bodies are divided we each belong to. Do we belong in the class of the people who must get their rest by giving up, by the abolition of all function, or in the class who rest by the change of function, by doing something different from the day's work? It is a question of fact and must be found out by each individual for himself.
Just here theindividuality of fatigue, which I have been trying to make clear all along, becomes obvious. We are rested by making a success of something. If we have been making what seems to us a failure of something, it is amazing how it rests us to make a success of something. The boat crew that wins is almost never tired at the finish; the crew that loses is almost always dead tired. That is why it is so refreshing to go home, to have a home to go to, and somebody to go to in that home, because there you have a tiny success. You have built up that home; it represents your savings, perhaps, if you are a working-man, or your success in winning somebody's affections. That success is linked up with joy. Recreation re-creates us because it enables us to succeed when we have felt ourselves failures, or at any rate postponers. We are working for some "far-off divine event to which" (we hope) "creation moves," but moves very slowly. In recreation, in art, in beauty, in going to the theatre, dancing, music, we get at something where we can succeed, success by performance or by enjoyment and so be refreshed.One of the things that is always exasperating to students of industrial fatigue is that a girl who is nearly dead from working in a factory is sometimes made totally fresh by dancing. After being tired out by standing, she gets rested by dancing. It is certainly puzzling but not inconceivable if we take into account the psychical factors, which we are so apt to ignore because they are invisible.
One of the things we want in rest is success where we have felt ourselves failures, achievement where we have felt we were postponing, trying to make goods which we never see finished, of which we do only a little piece. To balance all that, we want achievement, success, finish, the present delivery of something that is enjoyed now, of home, affection, or beauty.
From another point of view,a test of rest is forgetfulness. Forgetfulness ought to be achieved in our recreation and our time off. When people ask, "What form of exercise shall I take?" we have to bear in mind that the form of exercise which is most valuable is that which makes us forget. The easiest form of exercise, and the least valuable, usually, is walking. Many people carry on while walking just the same train of thought that has tired them. If so the walk is nearly useless. For other people the act of walking is different enough from what they do, so that it will break the continuity of thought and achieve forgetfulness and rest. Well-to-do people who can run an automobile usually can forget. Thathas been a little good that has come out of the many evils of the automobile.
One of the good signs in modern education is that our old-fashioned gymnasiums are being stripped bare, the apparatus "scrapped," in order to give place to play a game. Playing a game gives us present joy, the first thing we want in recreation; and in the second place, it makes us forget.
I have spoken of rest through change of work. But the change ought to be such as sets free imprisoned, unused faculties that find no outlet in our daily work. It may be that marriages are made in heaven, but the marriage of a man to his job is very seldom made in heaven, and so mismating is common. The whole human race is too big for its jobs. The industrial system is altogether too small to fit us;—a large part of our powers remain unused. Therefore, the purpose of our time for rest and recreation, our evenings and our Sundays, should be to even up that balance, to use the part of us that is not used at other times. Sunday ought to be a family day, just because in the working world people do not see much of their families during the week; it ought to be a day in the country because we have organized these things called cities and live in them during the week. It ought to be a day of worship because we forget our religion so much in the week's work. Everything that we do on Sundays ought to be an evening-up of what gets crowded out of our week-day lives.
The English tests of fatigue are nowhere near being applied yet in America or anywhere else as we hope some day they will be, to solve this tremendous problem of industrial fatigue and industrial disease. In some of the ammunition works in England[3]they took a body of people of approximately the same age and sex, living under the same conditions approximately, doing the same work. They changed the working hours of one set and left the other set unchanged as a "control." In any scientific test we have to have what we call a "control," something that enables us to compare the changes that we bring about experimentally with the unchanged state of things.
(a) In one room the hours of labor were left unmodified, in the other modified, first increased, then decreased. They made interesting experiments to see whether a man produced as much output, in eight hours as he could in ten; they showed that he could produce as much in the shorter time as he could in the longer time, presumably because he was less tired, less bored, less strained. They made a further cut and found that then he did not produce as much. There is a limit, therefore. He could not probably produce as much in four as in eight hours.
Then they experimented on continuity anddiscontinuity of work—whether a person could produce as much or more in five continuous hours as in two batches of two and a half hours with rest in between. They found that the shorter periods did distinctly better.
Output, then, was the first rough, but still serviceable, test that they used in relation to fatigue.
(b) Next they recorded the general look and feeling of the men as the foreman and other interested people could size it up—the look of listlessness, of boredness, of fatigue in the working-man when they varied the hours and continuity of work in the ways that I have spoken of.
(c) Next they took the amount of illness, of time off, away from work, as a measure of fatigue, and it was very definitely shown that with a diminished number of hours the number of sicknesses of all kinds, such as colds, were diminished, illustrating the point that I made a moment ago,—that accumulated fatigue diminishes our resistance to infection.
(d) Finally, they made some physiological tests of powers of sight, quickness of answer, etc., after fatigue, and showed that a man was less keen in his senses, less capable of accurate response, after a certain number of hours' work than before, and that fatigue could to a certain extent be measured in that way.
All these tests of fatigue can be applied in our lives and in the lives of people we are trying to help insocial work. We have to take account of the number of hours, the possible breaks, intervals, that can be made in otherwise continuous labor. Many people can get on very well if they break the day into manageable fragments. We must also take account of the effect of fatigue in producing infectious disease, of the general look of the person, and of such little physiological lapses as I have spoken of, weakened attention, the capacity for forgetting names, and mental numbness or the sense that things are unreal.
In dispensary work, when we try to give up the use of particular medicines which are useless (as contrasted with the medicines that are useful), one of the chief things to put in their place is the study of fatigue and of the methods for resting our patients. We cannot make the social work of a medical-social clinic successful unless, whenever we take away something which we know to be a fraud and an untruth, we put something else in its place. It is for that reason that I have devoted so much space to the subject of fatigue and rest.
FOOTNOTE:[3]See Health of Munition Workers Committee. Final Report,Industrial Health and Efficiency. (London, 1918.)
[3]See Health of Munition Workers Committee. Final Report,Industrial Health and Efficiency. (London, 1918.)
[3]See Health of Munition Workers Committee. Final Report,Industrial Health and Efficiency. (London, 1918.)
Fatigue is a matter that seems to me of particular importance in social work for two reasons: first, because it concerns the visitor's own work and the way she does it; and second, because it concerns the troubles of a large proportion of all patients. The ultimate diagnosis, if we could make it, in probably half of all the people who come to a general clinic, is fatigue of some form, falling upon the weakest organ or function.
I want to connect this subject of fatigue with one of the policies which should govern medical-social work, namely, that we should be honest both in diagnosis and in treatment. That is a policy for which I have struggled and fought for a long time, but which we are still far from attaining. We have not yet an honest practice of medicine on any large scale, a frank declaration to patients of what ails them, how they may avoid its recurrence and so avoid coming to the doctor again. In the American Red Cross Dispensaries in France we tried to pursue the policy of honesty in diagnosis and treatment. We were told by wise people at the beginning that it would not work there, that with French patients it would not do to explain carefully and honestlywhat was the matter or to refuse to give them drugs when we knew that drugs were no use. But one of the pleasantest experiences of our war work was to find that this warning was not true. We used the truth exclusively and successfully. Our success seemed to me natural because on the whole the French are the most intelligent race that I have ever come in contact with. Hence they took to this particular part of our policy even better than people take to it in America.
That policy links itself up with the management of diseased states due to fatigue and with the explanation of how to prevent getting into poor condition again. In newspaper advertisements and advertisements in the street-cars, it is the fashion to state that a given remedy, a given panacea, "will cure you in spite of yourself." That is exactly what the patient wants. He wants to be put in perfect condition by the first of March, we will say. Inquiring into his present distress we almost always find that he has been violating in some obvious way some hygienic law. But hewants to be cured without reform, in spite of persisting in his bad habits of eating, drinking, sleeping, working, worrying—to be cured by means of miraculous interference which he thinks a drug will produce. He wants a tonic, and he often does not take it well when you tell him that there is no such thing as a tonic. There never was and presumably there never will be such a thing. A tonic is a thing which does nature's work, which gives us in amoment artificially what food and sleep and air and rest and recreation slowly and naturally give us. There is no such thing. The nearest thing we have to a tonic—a thing which we sometimes give when people ask for a tonic—is an appetizer. There are drugs which will help a little in giving an appetite. But only to that extent can we give a tonic. But this is not what people want to be told. They want something to take away "that tired feeling." There is one thing (as unfortunately people discover only too soon) whichwilltake away the feeling of fatigue—alcohol. That is why people take it, because alcohol, a narcotic as it always is, dulls the sense of fatigue, and allows people to go ahead straining themselves, when they ought to have been compelled by nature's warnings to stop. Perhaps it is because so many "tonics" contain alcohol that people have not got over the idea that there is any such thing as a real tonic, which abolishes, not the awareness of fatigue, but the fatigue itself.
The promise to "cure you in spite of yourself," then, is the bait by which the quack attempts to tempt us, and his lie shows exactly the line in which we, as social workers or as physicians in a dispensary, ought to labor. We must try to show people that fatigue, strain, worry, and other natural causes have brought them where they are, and that there is no possible getting out of their troubles without following the line of common sense. No drug, no tonic, can take the place of obedience to common sense.
We see people who have varicose veins, for instance, and whose work forces them to stand a great deal on their feet. They often come to us hoping to get curedin spite of the fact that they are standing all the time, and inviting the force of gravity to produce stagnation of blood in their legs. In advising such people we have two courses open to us, quite characteristic of the courses which may be followed in all such matters:
1. We can say, "Well, I understand that you really cannot arrange to get off your feet. All right. The varicose veins will not get cured. But, on the other hand, they are not very dangerous; the consequences of neglecting them are not very serious. The number of cases when an over-distended vein breaks and causes a serious hemorrhage is not great. The chances of ulcer are notverygreat." Force the patient to face the danger and realize what will happen, in case he does not make any change in his habits; it is then perfectly proper in certain cases for a person to go on violating hygienic common sense provided he has counted the cost and faced it.
Each of us comes to some point in his life when he makes up his mind that for a good cause he will smash his health. I do not believe in the worship of health. There are many better things in the world than health. Many a man makes up his mind to do what he knows will probably cost him a number of weeks or a year of his life. That is all right; only we must face it, in peace as well as in war.
Or (2), when people come to us for the relief of skin abscesses, boils, and demand some drug which will cure these abscesses, we must ask the important questions, Whence did you get them? Why did they come? Presumably not because the patient has failed to take a drug. We must find the fault in hygiene, generally constipation or overwork, or lack of sleep, causing a lowering of the body's vital resistance, whereby the germs, the staphylococci, which are deep in our skin and never to be rubbed off by any washing or sterilization, begin to multiply. The soil has become such that they can multiply.
I have tried to suggest the importance that we ought to attribute to soil as well as to seed. Modern doctrine about the cause of disease has called our attention to the tremendous importance of seed, that is, germs, bacteria. But on the whole, if one had to say which is the most important single factor in disease, he would have to say, not the seed, but the soil. Take the tuberculosis bacillus, for instance. I do not think it is an exaggeration to say that nine tenths of all persons have had tuberculosis, usually in a harmless form, because the soil has been stony and so has killed off the bacteria. You know that the figures obtained by means of tests with the Von Pirquet reaction in almost any city or town, show that ninety per cent of the children of twelve years of age and on, have a positive reaction to this test for infection by tuberculosis. They have the tuberculosis bacillus somewhere in their bodies. That does not mean thatthey have the disease, but they have the bacteria in their bodies, and mostly in the process of being killed off by the tissues of the body which resist this infection.
One of the reasons why I go into detail here about the changes that take place in the body through disease, is to make social workers feel as strongly as I feel, and convey to patients as strongly as I try to convey it,what nature does in curing disease. We have read of people who were walled up in masonry by way of vengeance, and left to die in a casket of stone. That is what nature does to a bacillus, literally walls it off in stone. After death when the pathologist's knife cuts down into a lung, the knife is sometimes broken by coming upon what feels like a stone. A stone it really is, a deposit of lime salts in the tissue, around a nest of tubercle bacilli. If one cuts such a stone in two, one finds in the centre bacilli often still alive and perfectly capable of increase, but harmless to the body because nature has built this wall around them. I do not think one can get the full force of this fact until one has seen it. That is one of the long list of things that the body is constantly doing in this process of resisting disease, and doing more intelligently than we can.
Since, then, it is chiefly the soil, the vital condition of our tissues, which resists disease, we must do our part in making that soil good or bad for disease. That is why our hygiene, our obedience to the individual laws of our own experience, which show ushow we can keep well and how we get sick, must be learned and taught by every one of us so far as we can in such a place as a dispensary or a patient's home.
For example: disease is often produced by lack of sleep; hence it is of central importance to teach people how to sleep. Excluding organic disease in the causation of most cases of sleeplessness—for most people suffering from insomnia do not have organic disease—one can say this:Insomnia usually depends on something wrong in the patient's day. The state of the night depends on the state of the day. If the day has been free not merely from gross sin, but free from hygienic blunder, then the night will go somewhere nearly right. If the day has been filled with concentrated work in which the mind has been wholly upon the thing it has in hand, if there have been no elements of strain through distraction or worry, causing double currents in the mind, then when night comes one can turn the mind off and go to sleep. On the other hand, the mind which has been intent half on its own job and half on its own worries, never wholly "turned on" during the day, cannot be "turned off" at night. Any physician or any patient succeeds in curing insomnia who succeeds in finding out what is wrong in the way the sleepless person lives, and how it can be corrected.
But most people want to go on living in just the same stupid way and yet to get rid of the sleeplessness "in spite of themselves." The obvious way is totake a drug that for a while will stop insomnia even when life goes on as before. There are many drugs that will give sleep, but there are no harmless drugs that give sleep—none. Physicians receive about once a year advertisements of a drug for sleep which is "wholly without ill effects," but I do not think it shows undue skepticism or dogmatism to say that those drugs never do what they say, and never will. Sleep being a natural process, anything that forces it upon us hardly can be free from ill effects. Hence the first thing in attacking a case of insomnia is to say, "Never take a drug again." Natural processes whereby fatigue accumulates and puts us to sleep do not go on rightly if we are being artificially driven into sleep by a drug.
One gives drugs for sleeplessness rightly when there is some rare and special reason for being awake, some catastrophic reason which will never occur again. This exemplifies the principle which I have tried to emphasize throughout this book. We may give money for some catastrophic cause which puts the person down and out, and will not occur again. So we give a drug for sleeplessness if there has been some special thing to interfere with sleep—if, for instance, you have been talking very hard with a friend and you know by your own feelings that your mind will not stop that night. Then you may perfectly properly take a drug to put you to sleep, knowing that there is no reason to suppose that such a talk will occur again in the near future. Knowingthis, you do not need to waste that night. You take the drug. But it is only in rare catastrophic moments that one can be cured in spite of one's self, any more than one can give or take money safely.
It is the same in the matter of constipation. The first thing to make clear to a patient is that drugs must be abandoned before he can ever teach his bowels to behave as they should. But it is a great deal of trouble to do that, and because people shirk that trouble, and want to be "cured in spite of themselves," they come to a doctor to be cured by drugs. Alas, he is often weak enough to give them what they seek!
I have tried to make this drug-fearing practice one of the policies that honest medicine must always stand for, because it seems to me that when the doctor allows himself to be tempted into behaving as a considerable number of his profession do—that is, into giving people what they ask for—he very soon loses his ideals, gives things that he knows more and more clearly that he has no right to give, and goes downhill. Social assistants must help the doctor to avoid this disaster. They can do so by helping him to teach the truth.
I want to deal a little further with some examples of what nature does in the way of warding off disease. For a large part of what we call disease, and what we feel in ourselves as disease, is not the attack of the enemy, but is our defence against the enemy.
Take, for instance, inflammation. When germs are beneath the skin, one finds redness, swelling, heat, pain, as the symptoms of inflammation. What does that mean? It is all like the defences which were set up round Paris when the Germans were coming there, or that are set up anywhere when one is getting ready to repel attack. The inflamed finger gets red because a great deal of blood is going there. The blood cells, especially the white cells of the blood, are coming there to defend. The finger gets red for the same reason that the railroads get congested in time of battle, namely, because so many soldiers are being carried there for defence. The finger gets swollen because so many cells and fluids are coming to attack the enemy; it is their crowding outside the blood vessels that makes the swelling. There is heat in the finger because there is more blood in the part and therefore the part is hotter. There is pain because with the extra accumulation of defenders there is a squeezing of the little nerve terminations there. When a lot of soldiers are suddenly quartered, billeted in a town, it is a painful process. There is pain in having defence come to your city. There is pain in having defence come to your finger.
All of these symptoms, which we are apt to hate and to think of as misfortunes, we should realize are the thing which saves us from very serious illness. Suppose these things did not happen. Following out the metaphor, if it were not for these defences theenemy would penetrate into the whole body and we should have blood poisoning. It is because this local heat, redness, swelling, pain, appears at the point where bacteria are attacking us, that they do not penetrate the whole body with asepticemia, which is one of the most dangerous of all diseases. So while suffering what we must suffer, we ought to be glad of all that nature is doing, because if she neglected it the consequences would be very serious to us.
But we may ask, "If this is true, where do medicine and surgery come in? Why do they ever interfere if nature is so very wise?" Because nature overdoes the thing every now and then. Nature is first enormously wise and then a little blind. In another example I can bring this out a little better. You have sprained your knee and the knee gets very stiff. That in itself is good; it is a defencive reaction. The stiffness is like a splint. The knee ought to be kept quiet. So far so good. But nature overdoes the thing. The knee ought to be kept quiet, but for how long? We will say three days more or less, according to the severity of the injury. Then you have to fight nature which stiffens the knee too much. You have to fight it by the use of the knee, by walking or by massage, which is not, however, so good as walking. If we respect blindly what nature does in stiffening the knee even to the exclusion of nature's other functions, such as walking, then the knee will get worse. One of the greatest improvements in the modern treatment of sprains, is that we no longer keep thepatient in bed and put plaster of Paris on, which makes the sprain last for months sometimes; but we let him walk at once on the sprained ankle, whereby the attempts of nature to cure by stiffening are not carried too far.
Another example of how nature overdoes things is in the formation of scar tissue. If a scar did not form to close the wound, the wound would remain open. Hence the scar is vastly better than nothing. But scar tissue is never as good as the original tissue. One of its known ill results is contraction, so that a scar on the hand or on the neck often draws the part out of place. Then we have to fight nature. We have to go against the workings of nature by surgery, in order to get the person right.
In suppurative disease, such as appendicitis, it is often difficult to decide when nature is doing better than we can do, and when we can do better than nature. The appendix is a hollow tube the size of one's little finger, and hangs off from one part of the large bowel. When it gets inflamed nature at once begins the defences which I have described in the lung, namely, the walling-off process, which tends to make the bacteria harmless. There is danger that they will spread from the neighborhood of the appendix and produce a very dangerous disease, general peritonitis. Hence nature begins to glue around the appendix the adjacent parts of the bowel and anything else at hand. This generally makes it harmless. Most of us physicians now believe that the great majorityof cases of appendicitis cure themselves, and that still more would cure themselves if given a chance. On the other hand, there are cases in which nature does not do her work rightly. Then if the surgeon did not interfere the person would die. That is why medical and surgical judgment, the particular, minute, individual study of the person from hour to hour, makes the difference between right and wrong treatment. The surgeon who operates every time he makes a diagnosis of appendicitis, or who says he will never operate, is just as wrong as the person who gives money the first time he sees a case, or who never gives money. But most surgeons are wiser than that.
I hope through these illustrations to make it clear that nature generally cures disease. When she does not, it is generally incurable. There is a small residuum left for the doctor. We have a function as physicians or nurses. We have a function, and that function is intermediate between two extremes. In disease or in other misfortune, there are three types of fortune, two extremes and a mean: (1) The people who will get out of their troubles whatever you do, get out of their misfortunes, rally to meet their griefs, pull themselves out of financial difficulties, get over their disease. Then (2) there are people on the other side, who will die whatever you do. Some cases of pneumonia, for instance, seem to be doomed from the start. It is the same with many other cases of disease and with some people's misfortunes. We have to face the fact in social work that there aremany people whose mental twists and agonies we cannot help in the least, and many people who will be in money difficulties as long as they live. But (3), intermediate between these two extremes—and our happiness and our success depend on our finding that group—are those cases where what we do makes the difference between success and failure. This triple division indicates a point of view which makes, not only for individual understanding of the situation, but for practical success.
Take the case of those maimed by war or accident. There are three classes of them: first, the people who will get back their jobs and get back into industry unaided; they are probably the majority. Then the people who cannot be put back by any process. Finally, there is the rather small intermediate class who, with our help, with a little extra education, with a hand in the back, will get back into work, but who never would succeed, humanly speaking, without our help.
So it is in disease.The vast majority of diseases get well without any help from anybody, and that is the thing we must teach most often and to most people, in season and out of season. In our day and generation few people get a chance of observing that fact, because somebody comes along and gives them a drug. And unless one has seen people get well without any drugs, one continues to believe that it was the last drug given that cured every case of illness one has known to get well. On the other hand, themajority of illnesses that do not get well without drugs will not get well at all. I have mentioned before the figures which seem approximately true in relation to the cure of disease by drugs. Drugs will cure about six or eight diseases out of about one hundred and fifty diseases known to science. Anybody who fails to give a drug for one of those six or eight diseases is criminally negligent. We should press that drug upon the patient. I do not want anybody to think that I do not believe in drugs. I believe in them tremendously, in the particular cases where they are of use. But I do not stand for the habit of bolstering up people's beliefs that we have drugs all ready to cure most diseases.
I think the future of cure by drugs is very hopeful. I do not feel hopeless of our discovering drugs for the one hundred and forty-two out of one hundred and fifty diseases which we still cannot cure. But if we falsely suppose that we have a cure already, we do not hustle around to get it. It is not until we realize that we have not a cure already, that we do hustle around to get it.It is not until we realize that we are now very helpless in medicine that we shall labor in a way to become less so.At present the best that we can do for most patients is to explain what the trouble is, let them know what is going to happen, to preach some hygiene, and above all to make them realize that we care and suffer with them. That is the essence of medical work and of the social assistant's work in the dispensary and in the home.
Industrial disease is a phrase we have heard much in the last ten or fifteen years, meaning that diseases are caused—some of them—by the conditions to which people are exposed in industry. A great deal of indignation, some of it fruitful, much of it harmful, has been aroused against employers and against the whole system of industry—because we have now recognized the fact of industrial disease. Employers in the past have been more interested in their machinery than in their human help. That is not only bad, but very stupid. Most of us believe that because it is stupid it is not likely to continue indefinitely.
But aside from all these matters of controversy, there is one important distinction to make at the start. (a) Industrial disease in the narrow, strict sense, i.e., something produced by the industry, something which would never have occurred in any form if the person had not been in that industry. (b) Disease affected, modified, in some way by industry, but due in part to other causes.
There are very few clear-cut and common industrial diseases. Lead poisoning is almost the only one. Disease due to the inhalation or swallowing of other poisons and the penetration through the skin or irritation of the skin by definite poisons are real dangers, but not common. More common, more difficult to deal with, and therefore more within the province of the social worker, are the diseases in whichindustry is only one factor in the complicated skein of causes. Take such matters as exposure to unusual heat or cold, unusual humidity or dryness in industry—very common conditions; or still more, exposure to unusual strain and hurry from what we call "speeding-up" or from the piece-work system. I do not think there is any good evidence that those things produce any single disease. I think there is excellent evidence that they often dip the scale whereby a person who has been in equilibrium, able to get along with his outside troubles, and to keep his balance, is finally knocked down into disease.
A person has tuberculosis. One of the favorite tricks of unscrupulous political orators is to say, "Look at all that tuberculosis due to the greed and the cruelty of employers!" Bad conditions of industry are doubtless a factor in the production of tuberculosis, but we must realize how many and important the other factors are. The eight or ten hours a person spends in industry is often a small factor in producing his ill health, compared to the fourteen or sixteen hours he spends outside the industry. Hence if we are to understand the diseases of workmen we must investigatethesehours just as carefully as those in the factory. That is what we ordinarily omit. We find so many cases of tuberculosis in a given industry, and we say, "Ah, then, these cases aredueto the hardships of that industry."
In refutation of this idea there is one more dogma packed for transportation, which I should like tooffer in the form of a logical fallacy which the mediæval logicians put down in Latin terms: "Post hoc, ergo propter hoc": "After this, therefore because of this." One of our duties as doctors and social workers is to combat fallacies, to teach people to think straight instead of crooked about their ill health and their other troubles. When thus occupied, a large part of our labors will consist in trying to overcome the popular fallacy quoted above. "You went into a particular industry and you had tuberculosis: therefore you had tuberculosisbecauseyou went into that industry." "You had a given disease and you took a certain remedy: you got better,thereforethe remedy cured the disease." So the superstitions flourish. I do not believe it is easy for any of us to extricate ourselves from that particular fallacy, but we must try.
In industrial disease we have the causative factor of industrial hardship intimately mixed up with other factors. One of my colleagues, Dr. Roger I. Lee, of whose book I have already spoken, investigated, in our clinic at the Massachusetts General Hospital, the cases of one hundred young working-girls, factory employees, who either had tuberculosis or were suspected of tuberculosis—were in what is wrongly called the "pre-tubercular stage," when the doctor has not made up his mind whether the patient has tuberculosis or not. He studied these cases, as people ought to study them, always in proper coöperation with a social worker. He made his own careful observations in the dispensary. Then heemployed a social worker to study the girls in the home and outside the home, following up in their lives and personalities the tangles of disease. His total result was that he could not say in any given case that industry had produced a single one of the diseases which he found, though he was not willing to swear that it had not done so. He found that a certain number of these girls, in their perfectly natural search for recreation, were running around the streets or elsewhere until the small hours of the morning. That is an obvious factor in producing a diseased state. It is not that we want to blame people for seeking recreation; but the results cannot also serve as evidence of the harm done by industry, except in a very wide sense in which we might say that industry does harm because it does not provide for recreation, which is, I think, an extreme view.
Dr. Lee's social assistants found that a good many of these girls had no habits of eating. It was not that their habits were so bad, but that they had none of any kind. Sometimes they ate very well and sometimes they did not. Then he found, as of course one would know that he would, the psychical factors in many of these cases—their love affairs and other worries which were often much more deleterious to their health than their habits of sleep or food or even their industrial conditions.
When, therefore, one tries to consider industrial disease, one must realize how complex a thing it is, how essential it is to go beyond the inspection of thefactory and to study all the conditions of the lives of the people that one is concerned with.
In a big Western American town that I visited recently, where the automobile tire industry was employing some fifty thousand hands in factories, the most obvious cause for ill health was the tremendous congestion in that town, and as a result the fearful state of the available lodgings. Again most of the factory hands were foreigners; very few of them spoke English; they were wholly dislocated from normal family life, from any connection with their own countries and from their own previous interests. That is in itself a dangerous condition for hygiene as well as for morals. Factors like that must be taken account of when we want to help anybody to get free of the troubles, the fatigue or strain or debility, which we are apt to attribute to industry.
We are keen, and rightly keen, to find and to abolish poisons, such as lead, such as phosphorus, such as carbon monoxide. We ought to be keen to study poisons of that kind, and more interest has lately been concentrated upon them through war work and war industries than ever before. But there are moral poisons which we do not notice or mention.Monotony, for instance.Monotony is not altogether a horrible or hateful fact. Most of us wantsomemonotony in our day. We want a rhythm and a certain recurrence in it, whereby our work comes to seem familiar to us and we do somewhere near the same thing each day. There is rest in that. Buthow muchwe need is individual; the dose of monotony, the amount that is good for you and for me is limited. People often get too much, and when they get too much, then it is a moral poison. One of the most appalling things, I think, is its effect upon the mind. I have often wondered whether I ever had or ever would have any mind again, when I have come to the end of such a day. Any one of us, of course, can duplicate that experience, and it certainly ought to make us think hard about the lives of manual workers whose days are quite likely to be like that right along. At the end of such a monotonous day a person may be pretty reckless, may feel that he does not care what happens to him. I have met that in a great many histories. It is not so much that monotony makes machines of them as that it makes wild animals of them.
Another moral poisoning isthe sense of injustice, a sense that it is not right that somebody else, whom the Lord did not make very different, has so much more of money and opportunity and happiness than the person himself has. It is altogether a secondary question to discuss whether that is true or not. I do not myself believe that the rich are any happier than the poor. On the whole, I think the evils of money are just as great as the evils of poverty. But the sense of injustice is often just as real even though the reasoning on which it is based is wrong; and the sense of injustice is a moral poison which breaks down health and spoils happiness.
Can we do anything about it? Sometimes. By going over the details of people's lives, by telling them stories of other people's lives, by confessing a great deal about our own life, we can help people to see things differently. When I was speaking of pains in the region of the heart I said that one of the most important things that one could learn isto distinguish between the pain and what we think of it. The pain often cannot be changed, but our interpretation of it often can. The patient often suffers chiefly from what he thinks of the pain, and when he knows that the pain is not due to heart disease and that he probably will live to be a hundred, that particular form of suffering leaves him. So in this matter of the sense of injustice, the causes for suffering may be unchangeable, but if we can change the patient's point of view we may help him a great deal.
A greater evil, I think, than any I have mentioned, and one that we are almost powerless to attack, is lowered sex standards, which come from the crowding of people of all ages and both sexes into industry. As in the housing problem, it is the moral rather than the physical side of crowding that is most serious.
That is why the visiting part of social work seems to me so much the most important. The important part is what we hope goes on in home visits, when the social assistant meets people where they will talk as of course they cannot talk in the dispensary.
The principles of linkage embodied in the work of the home visitor, in her cooperation with doctors and other social workers, and in good history-taking which avoids the fallacies of the catastrophic point of view, take on a little more impressiveness when we consider what a widely general law that "linking-up" law is. It is the essence of science; indeed, it is the essence of things still wider, for it is the essence of order.
There is an old phrase that "order is heaven's first law." It certainly is an impressively universal principle. How universal this linking-up process is, and how it applies to all possible situations medical and social, can be made to stick in our memories by the phrase, "In view of this, what next?" This is a prosaic and unimpressive-sounding dictum; but with some trivial and some important illustrations I can show that it is really useful.
1. A terrier dog is watching a rat-hole: in view of this, what next?—a question full of importance for the dog and for the rat.
2. A cobbler is working on his shoe: in view of what he has already done upon that shoe, what shall he do next? The value of the shoe, the value of thecobbler's working time, depend upon his seeing truly, and then, in view of that vision, doing whatever is next called for by the conditions of the shoe which he is dealing with.
3. As we go down the bill of fare of a restaurant, we say, "In view of what I have eaten, what next?" Presumably there is a method, an order in our madness.
4. We may have known, in the course of our lives, a few people who, when we ask them a question, think before they answer. These are the people who habitually say to themselves, "In view of this question and of the truth which I should speak, what words should issue from my lips?"
5. The whole science of logic is the science of seeing truly: in view of certain premises, what is next? What follows and must follow, if we are to be logical.
6. Anybody who has got to a certain point in his profession says, "In view of my successes and my failures thus far, what is the next thing for me to do?" One can say the same, and I imagine that most people have often said it to themselves, in relation to friendships: in view of my present affection or dislike for that person, what next? We have come through the world's most gigantic war: in view of this, what next?
7. I tried to exemplify this principle also in our medical and social history-taking. Our histories should be orderly. There is a thing that rightly comes first and a thing that, in view of this, should come next.
8. When the musician composes or plays, he is guided in the writing-out or in the instrumental expression of his musical idea by his consciousness of the whole piece—what is done and still to be done. "In view of this whole," he asks himself, "what notes come next?"
9. When a man prays he says to himself, "In view of my sins and of God, what next?"
It appears, then, that the most trivial and the highest things that go through the human mind, if they go right, follow that formula, because it is simply a way of putting truth in order, and because order is as fundamental to a human mind that is working right and not wrong, as anything can be. The catastrophic point of view, on the other hand, is the point of view of disorder, the belief that things happen "as the result of accident," come upon us without order, were never in view beforehand, occurred for no known reason.
Theprinciple of orderis also closely knit to the principle of independence or integrity, which we want to achieve in social work when we give. Physically we want the person to be independent, not depending upon a drug, not needing to be jacked up by a stimulant, not dependent as a sick man is dependent, on nursing, special diets, and long rests. In the economic field we try to avoid making a person depend on a crutch, a support, a pension, which atrophies his economic powers instead of developing them. At least we desire not to weaken them. Wewant to give and build, to give something that will go on by itself to make him independent of us.
But independence is not altogether a good phrase. No human being, linked up in a world-order as we all are, is ever independent. What we mean by that not altogether satisfactory phrase is that we want to be dependent only upon something that we can rely upon, only upon permanent, central, orderly powers of the universe. Physical independence does not mean independence of food or of rest; one soon comes to the end of his tether if one attempts such independence. Dependence means hanging. We must all hang. But we want to hang upon something that will not let us down, upon food, air, warmth, exercise, rest, such as are always available in an orderly life, or should be.
So in the economic field, no man is economically independent or ever will be. But we want his powers knit into an orderly system that is not dependent upon a protective tariff, on somebody's whim who pays his salary, or on political "pull." We want people to be independent in the sense that they get their living by connection with a well-ordered economic system. Even then, of course, we are not independent. A planet may run into us and we shall then be wrecked in spite of the fact that we are not dependent upon charity or a protective tariff.
Obviously literal independence is also impossible in moral and personal relations. We are never independent of society, never capable of going it alone.The only question is, On what do we depend? Do we depend on one person, or one particular kind of entertainment or stimulation? Or can we find our food in any of a vast number of places and persons which in the natural order are fairly sure to be available? Or in the absence of all finite persons can we find our food in God? That is the fundamental question in relation to personal independence. Its answer states the degree in which our personal history is orderly and not catastrophic.
If one is habitually trying to order his own life in this way, the principles by which he lives will guide his attempts at social treatment and give him continuity and steadiness.
All our diagnostic duties, whether as doctor or social worker, are part of our search for truth, physical, economic, mental, and moral, as the basis for medical-social treatment. I have used again and again the figure of chains, each of them starting with the individual's present misfortune, need, or sorrow, as a central link, and radiating in different directions as we trace out the relevant physical and economic facts, the chain of the patient's relationships to family and friends, some of whom he is apt to forget, and finally the chain of mental and moral causes which lead up to the present moment. I believe in that method with all my heart. I also believe it can be employed so one-sidedly, so exclusively, as tospoil social work. The criticism of social work which recurs most often and most justly, I think, is that we are not human enough, not big enough people to do social work, that we have not vision, that we get into mechanical and routine methods which spoil the whole adventure. I know that this is true. We fail because it is difficult for us to drive in span two strongly contrasted ideals only one of which I have yet laid great stress on. Truth and the following out of the links of truth, physical, economic, etc., is a process which we might call looking for thebackgroundof the fact that presents itself close to you. We need to see that background. We must not get our perspective distorted. It is the doctor's commonest fault, that he sees only the disease that is just now before him, and nothing of its "background," economic, mental, or moral. Hence he does not make a fundamental diagnosis or prescribe fundamental treatment.
We need in our dispensary work tofind truth. Yes; but we need tofind joyalso in our work; we need to see theforeground. We do not want to have attached to us the stigma and the weakness which we think of in professional work. We are accustomed to believe that professional philanthropists find no joy in their work, which they do as a matter of routine, for pay, without vision and without a sense of the unexpected and momentary values which are precious.
The process of tracing chains, of looking off and away from the patient's present pain, sorrow orpoverty for its causes and relations, tends to make us look over the head of the present fact. We all know people who always look over our heads when they talk, and we know how little they get into touch with us. We must not stare into the physical, economic, or mental background so constantly or so fixedly that we cannot see the present fact before us. That is preoccupation. I have often accused myself and my assistants of going about their work with a care-worn air, because we are thinking so much of the fine, helpful plans which we are making and the truths which we are going to discover, or of bothersome details which we have not got round to finishing up. But we shall do no good in the long run unless we enjoy our work. There may be some professions where a man or a woman can be of use who does not draw joy from work, but certainly social work is not such a profession. We have with Stevenson the duty of happiness: